By placing an order through walsunny.net you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to the USA.
Items sent back to us without first requesting a return will not be accepted.
A. 30 DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.If you notify us that you want to cancel your order before we ship it, we will full refund to you.
To be eligible for a return, your item Items returned must be in their original packaging or acceptable packaging, along with all accessories in the original shipment.
However, some cases (e.g.: Non-quality issues, Changed your mind, or Unusable for your own reason) may be at the customer’s shipping expense.
didn’t like the color/quality
changed your mind
ordered by mistake
bought it somewhere else
And the requirement is that the product must be brand new and unused, also must be returned with the original packaging and all accessories. Otherwise, we will charge a restocking fee as below.
Restocking Fee: Equivalent to 20% of the value of the product will be the responsibility of the customer in cases of the product is no longer brand new that the value of the product decreases, because the product may has been
disassembled after installation
some accessories are missing
B. RETURN PROCESS
To start a return, you can contact us at firstname.lastname@example.org If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
C. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we will refund you or exchange it.
To return your product, you should contact our mail.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We only exchange products that are damaged, wrong product or defective. If you need to exchange an item please contact us at email@example.com
E. RESTOCKING FEE
We do not charge a restocking fee on returns.
F. Return and Exchange fees
All instances of returns from damaged or defective products are shipped back to Walsunny at Walsunny’s expense.
All other returns are shipped back to a Walsunny at the customer’s expense.
G. REFUNDS TIME
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 Days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
H. Return Address
If you need to return your items, please contact us firstly at firstname.lastname@example.org