Frequently Asked Questions
We usually ship all orders within 1-2 business day of confirmed payment.
Please send the cancel request to email@example.com on the same day that the order was placed. Our team will cancel the order for you freely. For more detailed information you can see the Refund policy.
Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.
When you receive your item, please check your item carefully. If the package appears damaged, please complete the following steps:
1) Take a picture of the damage.
2) Then please email us at firstname.lastname@example.org immediately and attach the photos.
3) We will contact you directly with the next steps.
4) DO NOT throw away the boxes or packaging materials, otherwise, your claim will not be honored by the shipping company.
All purchases may be returned for any reason within 30 days of date of purchase.
If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 30 days of purchase provided they are in sellable condition with original packaging, tags, and a receipt. When your purchase fails to meet your expectations provided they are insensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Walsunny to process your refund.
Whatever happens to your order, you can contact us via email@example.com. It is important to provide us with your email and telephone number, order number, or tracking number so we can check the status of your order.
We currently use FedEx. Each shipping method will be based according to the location, size, and quantity of the items ordered.
Our average ETA is currently 1-3 business days, however, shipping carriers are experiencing capacity issues from extremely high demand + COVID-19 impact, and in some cases deliveries may be delayed. FedEx and UPS are currently behind on their fulfillment guarantees. Customers are currently experiencing delays in delivery times and tracking updates. We are doing everything in our power to make sure your order arrives as quickly as possible.
Shipping is only valid for shipping addresses in the United States excluding Alaska, Hawaii, Puerto Rico, and Guam. And we do not deliver to PO Boxes.
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Get in touch with us for details on additional services and custom work pricing